June 9, 2023 – Collin College’s Student and Enrollment Services (SES) has reported a districtwide increase of 128.44 percent in virtual advising for the 2022-2023 academic year compared to 2021-2022. SES introduced a new virtual advising system after initially offering advising via Zoom, a virtual meeting platform.
“Our team collaborated with Moderro Technologies to build a specially tailored virtual advising platform,” said Traci Ramsey, dean of student and enrollment services. “We know our students seek this convenient option and we wanted to improve it and keep it easily attainable for everyone.”
With this new platform, named Virtual Advising, students can access advising online with improved technology without any external software downloads. The system connects students and advisors via audio and video with fewer dropped calls. This improves efficiency throughout SES with faster service, more availability, and accurate live updates for students waiting in the advising queue.
“We can attribute the significant increase of Virtual Advising use to both the enhanced system, and the hard work and dedication of our staff,” said John Guillory, associate dean of student and enrollment services. “Advising is such an important step in any student’s educational journey and, with the support of our leadership and team, we’re confidently providing the best.”
The success of the system earned Collin College an invitation to an the upcoming EDUCASE 2023 Conference hosted by Moderro Technologies parent company, Cisco.
For more information about Collin College’s Student and Enrollment Services such as advising, visit www.collin.edu/gettingstarted/advising/.
Collin College serves more than 57,000 credit and continuing education students annually and offers more than 100 degrees and certificates, including a Bachelor of Science in Nursing (BSN), a Bachelor of Applied Technology (BAT) in Cybersecurity, and a Bachelor of Applied Science (BAS) in Construction Management. The only public college based in Collin County, Collin College is a partner to business, government, and industry, providing customized training and workforce development. For more information, visit www.collin.edu.